Reference

Legal terms built for your account

We run situs 99 with clear terms so you know exactly how your account, deposits via DANA, OVO, GoPay and QRIS, and personal data are protected.

Account SecurityData ProtectionPayment VerificationWithdrawal Standards
situs 99 Legal terms built for your account
REACH US DIRECTLY

How to contact us about legal matters

Live Chat Open your account and tap the chat icon in the lobby. Our support team in Surabaya and across Indonesia responds during your play hours to answer account, withdrawal and data questions.
Email Support Send requests to our legal and compliance inbox for formal inquiries about your account, data access requests, or withdrawal disputes. We reply within 48 hours.
Account Settings Update your profile, review transaction history, and manage your security settings directly in your account dashboard. All changes are logged and reversible.
SECURITY & DATA

How we keep your account safe

Account Encryption

Your login credentials, deposit and withdrawal history, and personal details are encrypted end-to-end. We verify every withdrawal before it leaves our system.

Data Retention

We keep your account records, transaction logs and verification documents for 7 years to comply with local requirements and resolve disputes quickly if needed.

Payment Security

DANA, OVO, GoPay and QRIS deposits are validated instantly. Withdrawals are verified through the same payment method to confirm your identity before funds are released.

Cookie & Tracking

We use cookies to remember your login, language preference and account settings. Analytics cookies help us spot fraud. You can disable non-essential cookies in your browser.

Third-Party Access

We share your data only with payment processors to clear deposits and withdrawals. We do not share your personal information with gaming studios, advertisers or other brands.

Request Changes

Contact support to request access to your data, correct errors, or ask for deletion. Send your request via live chat or email with your account username.

Your legal questions answered

We retain your encrypted account records and transaction history for 7 years for regulatory and dispute-resolution purposes. You cannot recover closed-account data. Contact support if you want to request early deletion where local law permits.

Yes. Contact our support team via live chat or email with your account username. We compile your personal information, login history and transaction records into a file and send it to your registered email within 5 business days.

Deposits are cleared instantly into your situs 99 account wallet. Funds are held separately from our operational accounts. Withdrawals must be verified before release. In a dispute, we retain transaction records to prove payment flow.

Each account is personal and non-transferable. You alone are responsible for your login credentials and account activity. Sharing credentials violates our terms. We monitor accounts for fraud and reserve the right to suspend access if suspicious activity is detected.

We verify and process withdrawals to DANA, OVO, GoPay or QRIS within 2 hours during support hours. Payment timing depends on your bank; most funds arrive in under 5 minutes after we release them to the payment rail.

Contact our live chat or email support immediately with details. We freeze the account, investigate the transaction, and reverse unauthorized withdrawals if fraud is confirmed. Always enable two-factor authentication on your email and phone number.

No. We share your data only with payment processors to clear DANA, OVO, GoPay and QRIS transactions. We do not sell, rent or trade your personal information with gaming studios, marketing firms or any external brands.