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What Our Terms Mean for Your Account

When you open an account with situs 99, these terms set out exactly how we work together — what you can do, what we provide, how we handle…

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situs 99 What Our Terms Mean for Your Account
CONTACT PATHS

How to Reach Us About Your Account

Live chat Open the chat bubble in the bottom-right corner of your account. Our team responds to account and terms questions during lobby hours, seven days a week.
Email support Send a message to our support address with your account username and a description of your question. We aim to reply within 24 hours on working days.
In-app help Navigate to Account → Help & Support from your lobby. You'll find answers to common terms questions and a form to escalate your issue directly to our team.
DATA AND SECURITY

How We Protect Your Information and Account

Account verification

When you withdraw for the first time, we ask for proof of identity and address to confirm the account is yours and to meet payment provider rules. This protects you from unauthorized access.

Password storage

We never store your password in plain text. When you log in, we verify it against an encrypted copy. Never share your password with anyone, including our team.

Payment data

Your DANA, OVO, GoPay and QRIS details are encrypted and handled only by our payment partners. We do not store full card or wallet numbers on our servers.

Cookies and tracking

We use cookies to keep you logged in and to remember your lobby preferences. You can disable cookies in your browser, but some features may not work as expected.

Data retention

We keep your account history, transaction logs and verification documents for as long as your account is active, plus five years after closure to meet legal obligations.

Request changes

To update your personal details, change your email, reset your password or request account closure, go to Account Settings or contact our support team immediately.

Common Questions About Terms and Your Account

You can close your account any time by going to Account Settings and selecting Close Account. We will verify you have no outstanding withdrawals, return any remaining balance, and delete your login access within one business day. Your transaction history stays on file for five years.

No. Our terms permit only one active account per person. If you open duplicate accounts, we may suspend all of them and hold any funds pending investigation. If you have lost access to an old account, contact support with proof of identity and we can help you recover or close it.

If a withdrawal does not arrive after 48 hours, or if you believe a transaction was made in error, tell our support team immediately with your account details and transaction ID. We will trace it with the payment provider — DANA, OVO, GoPay and QRIS transfers are usually resolved within three business days.

situs 99 does not charge deposit or withdrawal fees. However, your payment provider — DANA, OVO, GoPay or QRIS issuer — may deduct their own service charges. Check your provider's terms before depositing.

Once approved, most withdrawals to DANA, OVO, GoPay and QRIS land in your wallet within 15 minutes. Bank transfers may take one to two working days depending on your bank. You can check the status of your withdrawal in your account history.

Tell us right away. Go to Account Settings, reset your password, and contact our support team with as much detail as you can. We will review activity, lock suspicious transactions and help you secure your account. Change your password regularly and never use the same one on other sites.

We may update these terms to reflect changes in law or our service, where local law permits. We will notify you by email or in-app message at least 30 days before any material change comes into effect. If you disagree, you can close your account and request a full refund of your balance.

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