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How situs 99 Protects Your Personal Data

At situs 99, your personal data is handled with clear rules — we collect only what we need to run your account, process payments via DANA, OVO, GoPay…

Encrypted account dataDANA, OVO, GoPay & QRIS payment records securedYour right to access or delete dataIndonesia-region data handling24/7 privacy contact channel

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What Data We Collect and Why

situs 99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with situs 99, we collect your registration details — name, email address, and phone number — alongside the payment identifiers tied to DANA, OVO, GoPay or QRIS transactions you initiate. We also record device identifiers and session logs to detect unauthorised

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access and keep your account stable across mobile and desktop. Financial transaction data, including deposit and withdrawal timestamps, is retained for audit purposes as required under applicable regulation. All processing depends on local law — where local law permits, we share anonymised usage data with our
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platform analytics partners, never your personally identifiable payment credentials. You may request a full copy of the data we hold on your account at any time through our privacy contact channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our privacy team is reachable around the clock.

Live Chat Available 24/7 directly on the situs 99 website. Connect with a privacy support agent in real time to raise data access or correction requests without any waiting queue.

Email Privacy Request Send a formal written request to our dedicated privacy email address. We acknowledge all data-subject requests within 48 hours and resolve them within 14 calendar days.

Account Settings Portal Log into your situs 99 account, navigate to Settings > Privacy, and download a copy of your stored data or submit a deletion request directly — no email required for standard requests.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security at situs 99

We apply layered security controls at every stage of data handling — from the moment you submit your registration form through every DANA, OVO, GoPay and QRIS transaction you make.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time without affecting your account access.

Payment Data Security

DANA, OVO, GoPay and QRIS transaction identifiers are encrypted in transit and at rest. We never store your full wallet credentials — only tokenised references required for refund or audit processing.

Data Retention Schedule

Account registration data is kept for the duration of your active account plus 24 months after closure. Transaction logs are retained for seven years where local law requires; anonymised analytics data is purged after 12 months.

Account Security Controls

Two-factor authentication is available on all situs 99 accounts and strongly encouraged. Login attempt monitoring flags unusual device patterns and can temporarily lock your account pending your identity confirmation.

Third-Party Data Sharing

We share data with payment processors — including DANA, OVO, GoPay and QRIS gateway providers — only to the extent necessary to complete your transaction. We do not sell your personal data to advertisers or data brokers.

Your Right to Request Changes

You may request correction of inaccurate data, restriction of processing, or full account deletion through our live chat or account settings portal. Deletion requests are processed within 14 days, subject to legal retention obligations.

Your Privacy Rights at situs 99 — Common Questions

These are the questions we hear most often about how your personal data is handled, stored, and shared at situs 99. If your question is not answered here, our 24/7 live-chat privacy team is the fastest route to a direct answer.

We collect your name, email address, phone number, and the device identifiers associated with your first login. If you deposit via DANA, OVO, GoPay or QRIS, we also record the tokenised payment reference for that transaction.

Yes. Log into your account, go to Settings > Privacy, and request a data export. We compile and deliver your full data file within seven business days. Alternatively, email our privacy address and we handle it the same way.

Registration and profile data is kept for 24 months after account closure. Financial transaction records, including DANA, OVO, GoPay and QRIS logs, are retained for seven years where local law requires it.

We share data only with payment gateway partners — DANA, OVO, GoPay and QRIS processors — to complete your transactions, and with analytics vendors using anonymised data only. We do not sell identifiable personal data to any third party.

Submit a deletion request through Settings > Privacy inside your account, or contact our live-chat team 24/7. We complete deletion within 14 days, except where retention is required by applicable local law for financial records.

We store only tokenised references, never your full wallet credentials or PIN. All payment data is encrypted in transit using TLS and encrypted at rest. Our payment processor partners maintain their own security standards as well.

We use session cookies for account login continuity and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings at any time — this does not affect your ability to log in or make deposits.

How situs 99 Protects Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security at situs 99

Cookie Policy

Payment Data Security

Data Retention Schedule

Account Security Controls

Third-Party Data Sharing

Your Right to Request Changes

Your Privacy Rights at situs 99 — Common Questions

01 What personal data does situs 99 collect when I open an account?

02 Can I request a copy of all the data situs 99 holds on me?

03 How long does situs 99 keep my account data after I close my account?

04 Does situs 99 share my data with third parties?

05 How do I request deletion of my personal data?

06 Are my DANA, OVO, GoPay or QRIS payment details stored securely?

07 What cookies does situs 99 use and how do I control them?

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